Effective Date: [01 July 2025]
At Game Matrix (www.gamematrix.co.uk), your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit or make a purchase from our website. We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect
When you use our website, we may collect the following types of personal information:
a. Information You Provide Directly
Full name
Billing and shipping address
Phone number
Payment information (processed securely through third-party gateways)
Any other information you provide via contact forms or order notes
b. Information Collected Automatically
IP addressBrowser type and versionPages visited and time spentReferring websiteDevice type and operating systemCookies (see section 5)
2. How We Use Your Information
We use the information we collect to:
Process and fulfil your orders
Provide customer support
Communicate order updates
Respond to your enquiries
Improve website functionality and user experience
Prevent fraud and ensure secure transactions
Comply with legal and regulatory obligations
3. Sharing Your Information
We do not sell, rent, or trade your personal data. We only share your information with third parties in the following cases:
Payment Providers: To process secure payments (e.g., Stripe, PayPal)
Delivery Partners: To dispatch and track your orders (e.g., Royal Mail, Evri)
Legal Compliance: If required to comply with legal obligations or government requests
All third parties are required to protect your data in line with this policy and applicable laws.
4. Data Retention
We retain your personal information only for as long as necessary to:
Complete your transactions
Provide support or resolve disputes
Meet legal, accounting, or tax obligations
Once no longer needed, your information will be securely deleted or anonymised.
5. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience and track performance. These may include:
Essential cookies: Required for basic site functionality
Analytics cookies: Help us understand visitor behaviour
Marketing cookies: (if used) for targeted advertising
You can manage or disable cookies in your browser settings at any time.
6. Your Rights (Under GDPR)
If you are a resident of the UK or the EU, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain uses of your data
Withdraw consent at any time (where applicable)
To exercise your rights, please contact us via the contact form on our website.
7. Security of Your Information
We implement appropriate technical and organisational security measures to protect your personal data, including:
SSL encryption
Secure checkout systems
Limited access to authorised personnel only
Despite our efforts, no online data transmission is completely secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our site may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
9. Children’s Privacy
Our website is not intended for use by children under the age of 16. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy occasionally to reflect legal or operational changes. The latest version will always be posted on this page with the effective date updated.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us through the Contact Us page on our website.
Game Matrix®
www.gamematrix.co.uk
WhatsApp: 0044 7949767070