At Game Matrix, your satisfaction is our priority. We want you to be absolutely delighted with your retro handheld console. If for any reason you’re not entirely happy with your purchase, we’ve made our returns process straightforward.

Our 14-Day Money-Back Guarantee: 

We offer a 14-day full money-back guarantee from the date you receive your item. If you decide the console isn’t for you within this period, you are eligible for a full refund.

• Conditions for Return:

To be eligible for a return and full refund, items must be returned in their original condition, which includes:

The console itself, free from damage or significant signs of use.

All original packaging.

All accessories that were included with your purchase (e.g., charging cables, manuals, memory cards). 

• Faulty Items:

If the item you received is faulty or defective, we will cover the cost of return shipping. Please contact us at Game Matrix to arrange a prepaid return label. 

• Customer Responsibility:

For returns under our 14-day money-back guarantee (e.g., change of mind, not as expected), the return shipping cost is the responsibility of the customer. We recommend using a trackable shipping service as we cannot be responsible for returns lost in transit.

• How to Initiate a Return:

To begin the return process, please contact our customer support team through our Contact Us Page with your order number and the reason for your return. We will provide you with detailed instructions on how to send your item back.

• Refund Processing:

Once your return is received, we will process your refund promptly. Refunds are typically processed within 1–2 business days of us receiving your returned item. Please note that it may take additional time for the refund to appear on your bank statement or credit card, depending on your bank’s processing times.