At Game Matrix, we understand you’re eager to start playing your new retro handheld console! We’re committed to providing a fast, reliable, and transparent shipping experience.

Here’s what you can expect when you order from us:

• Fast Dispatch: All orders are carefully processed and dispatched from our UK warehouse within 1 business day of your purchase. Orders placed on weekends or public holidays will be dispatched on the next business day.
• Reliable UK Delivery: We partner with trusted UK couriers to ensure your parcel arrives safely and swiftly. While delivery times can vary slightly, most parcels are delivered within 1–3 working days after dispatch.
• Track Your Order: For your peace of mind, comprehensive tracking information will be provided to you after your order has been dispatched. This allows you to monitor your parcel’s journey right to your doorstep.
• Completely Free Shipping: We’re delighted to offer free shipping on all items to all our UK customers. The price you see is the price you pay – no hidden shipping costs at checkout!

Please Note:

Business days are Monday to Friday, excluding public holidays.

While we strive for the fastest delivery, very occasionally unforeseen circumstances with couriers may cause slight delays. We appreciate your understanding in such rare events.

If you have any questions about your order’s shipping status, please don’t hesitate to contact our customer support team through our Contact Us page.